How
to get Malware off your
pc: Clean it out!!!
By
RandyL, Administrator of
FreePC Help
Do
NOT put your confidence
in your Anti-Virus
software to keep your pc
clean. Malware is
coniving and you can
download it without even
knowing it!
Do you
really think your pc is
clean? ha! You'll be VERY
surprised to find out
what is on your pc!
If you cannot connect to
the internet using IE but
can using Firefox, or if
you get messages saying:
Windows cannot connect to
the internet using HTTP
(Port 80), HTTPS, and its
related to Firewall
Setting, run the steps
below.
Your
computer could be
infected with Malware.
- Malware
is software designed to
infiltrate or damage a
computer system without
the owner's informed
consent.
It is a combination of
the words malicious
and software.
The expression is a
general term used by
computer professionals to
mean a variety of forms
of hostile, intrusive, or
annoying software or
program code.
- Required
Cleanup Steps
- Disable
the Spybot Search &
Destroy TEA TIMER if you
use it and if it is
enabled
- Run
a Temporary file and
cache cleaner (ATF)
- Run
2 Anti-Malware scanners
(Listed Below)
- Run
an Online Anti-Virus /
Anti-Malware Scanner
(Listed Below)
- Clear
out old System Restore
points
- If
continued Malware type
activity is present you
may be asked to post a
TrendMicro™
HijackThis™ Log
file, do not do so unless
requested.
The
reason to run multiple
scanners is to ensure
that no single scanner is
missing something.
The time it takes will
vary depending on your
system and your internet
connection speed.
Typically the
SUPERAntiSpyware and
Malwarebytes scanners
will take between 10 to
90 minutes.
The ESET online scan
should take between 1 to
3 hours.
In most cases, these
scans will suffice to
clean and disinfect your
computer.
Heavily infected systems
or slower PCs can take
much longer to scan and
clean.
For best results print
the following
instructions and bookmark
this Web page
To keep this guide
printer-friendly, use
your cursor to highlight
the contents below.
From your browser select
File - Print and in the
printer dialog box under
"Print range"
click the Selection
choice to print out these
instructions for removal
of malware.
STEP
1
- Disable
Spybot Search &
Destroys' TEA TIMER: (if
installed)
- Run
Spybot-S&D in
Advanced Mode.
- If
it is not already set to
do this Go to the Mode
menu select
"Advanced Mode"
- On
the left hand side, Click
on Tools
- Then
click on the Resident
Icon in the List
- Uncheck
"Resident
TeaTimer" and OK any
prompts.
- Restart
your computer.
__________________________________________________
STEP 2
- Follow
these instructions
carefully.
- Download
ATF-Cleaner from cnet.com to remove
un-needed temporary files
from your computer that
may contain malware.
- You
can also download it from
Majorgeeks.com
- When
you run ATF-Cleaner,
check the items as shown
below for Main.
- For
FireFox, be sure to click
on the FireFox tab on top
and check the items as
shown below for FireFox
- NOTE:
If you don't have FireFox
or Opera installed then
they will be grayed out
and can be ignored
- Then
click on "Empty
Selected".
.
STEP
3
- Install
and run the free version
(not the Professional
version) of
SUPERAntiSpyware from SUPERAntiSpyware.com
- Accept
any prompts to allow
SUPERAntiSpyware to
install the latest rules
and infection definition
files.
- You
do not have to send them
your e-mail address, just
click next.
- You
can leave the automated
check for updates on.
- You
can uncheck "Send a
diagnostic report to
research center" if
you don't want to send
the information.
- DO
NOT allow
SUPERAntiSpyware to
protect your Home Page
settings.
- On
the Top Left
select the Scan your
computer button.
- Make
sure there is a CHECK
MARK on all Fixed
Drives.
- Click
"Perform a Complete
Scan". Click
"Next" to
Repair issues found and
reboot the computer when
prompted to do so.
__________________________________________________
STEP 4
- Install
and run Malwarebytes'
Anti-Malware from Malwarebytes
- (direct
download) (use the
free version)
- Accept
all defaults for the
installer
- Allow
the program to update the
definitions
- Click
on the Quick Scan
and click Next.
- If
any items are found allow
it to clean them and then
Reboot your computer.
__________________________________________________
STEP 5
- Run
an online scan with ESET
from Free Virus
Scan: Use ESET's Online
Antivirus Scanner
- You
must use Internet
Explorer for this online
scan. FireFox, Opera, etc
will not work for this
scan.
- If
your computer is running
Window's Vista, then you
must first start
Internet Explorer as an
Administrator. To do so,
right-click on the Internet
Explorer icon in the
Start Menu and select
"Run as
administrator"
from the popup context
menu.
- Accept
the terms and click
"Start".
- Once
the scanner is ready,
check "Remove found
threats" AND
"Scan unwanted
applications".
- Click
"Start" to
begin the scan.
- When
completed restart your
computer
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